Refund & Cancellation Policy

Plans and billing

LeadPilot AI offers a free plan and paid monthly plans (Starter ₹499, Growth ₹1,499 and Agency ₹4,999 per month, inclusive of applicable taxes unless stated otherwise at checkout). Each paid plan is a one-time prepaid payment that activates the plan for 30 days from the moment the payment is verified.

Payments are processed securely by Razorpay. Paid plans do not renew automatically — you choose whether to renew at the end of each 30-day period.

Cancellation

Because plans do not auto-renew, there is nothing to cancel: simply don't renew, and your account returns to the Free plan when the current 30-day period ends. Your leads and data are kept; only the plan limits change.

You can delete your account and data at any time by contacting us.

Refunds

You can request a full refund within 7 days of a payment if you are not satisfied with the paid features. After 7 days, payments for the current period are non-refundable.

We will always refund in full if you were charged twice for the same order, charged for a payment that did not activate your plan, or charged due to a technical error on our side.

To request a refund, contact us with your registered email address and the Razorpay payment ID shown on your Billing page. Email tanmoy1.sarkar@gmail.com.

Refund processing time

Approved refunds are initiated within 2 business days and credited to the original payment method (UPI, card or bank account). Depending on your bank, it typically takes 5–7 business days for the amount to reflect in your account.

Free plan

The Free plan costs nothing, so no payment or refund applies to it.